Board of Directors
ACRA Executive Director
Sharon Faulkner has been involved in the rental industry for over 35 years. She was the President of the New York Vehicle Rental Association for many years and lobbied intensely to improve the adverse laws that affected New York operators. She has been a board member of each national car rental association for the past seven years. Sharon was most recently a Dollar and Thrifty franchise owner for over ten years located in Albany, New York. Sharon has been a featured speaker at many industry conventions and seminars. She has been the moderator for many successful car rental roundtable discussions and profit sharing meetings. She is a former founding member of the Advisory Board for Auto Rental News Magazine, where she has published a number of articles.Sharon has previously testified in the U.S. Congress to lobby for the repeal of vicarious liability that affected the car rental industry in a number of states. In 2005 vicarious liability was repealed on a federal level. Sharon and many others were instrumental in affecting this needed change for the car rental industry. In 2008 Sharon was awarded the Russell Bruno Award at the Car Rental Show for outstanding service to the car rental industry for her many years of involvement in legislative issues and education.In the nineties Sharon was the Area Manager in Upstate New York for Budget Rent A Car operating at Albany International Airport. She also opened a number of local locations for the Budget Corporation throughout Northeastern New York. She is certified as a Woman Owned Business in New York State. She was born in Albany, NY and is a graduate of Empire State College a division of the State University of New York at Albany.
ACRA President - Bandago, Chief Executive Officer
Sharky Laguana came to the car rental industry via an unusual path: he was a musician in a critically acclaimed music group (Creeper Lagoon) when the van they were touring in broke down in the Nevada desert. Laguana decided to start his own van rental company, Bandago, to better serve touring musicians. Starting with a single van parked in front of his basement apartment, Laguana grew Bandago over the next decade to hundreds of vehicles, with locations in cities across the country. Bandago’s focus expanded to include families, churches, tourism, and government agencies. Laguana joined ACRA as a member in 2005, became a California ambassador for ACRA in 2014, and was voted to the board of ACRA in 2017. In 2019 Laguana launched a camper van rental company, Campago, and was appointed to the San Francisco Small Business Commission by Mayor Breed. He was elected President of ACRA in July of 2020.
Robert E. Muhs, Esq.
ACRA Vice President - Avis Budget Group, Inc., VP Government Affairs & Counsel
Bob Muhs currently serves as the Vice President, Government Affairs for Avis Budget Group, Inc. its subsidiary brands Avis Rent A Car System, LLC (“Avis”) and Budget Rent A Car System, Inc. (“Budget”). Avis Budget Group, Inc. is a public company and was formerly a subsidiary of Cendant Corporation prior to its divestiture. Bob Muhs joined the rental car industry in 1994 when he joined Avis Rent A Car System, Inc. as the Director of Government Affairs and served in that position until March 2001 when he was promoted to the position of Vice President, Government Affairs. In 2002 when Cendant Corporation acquired Budget Rent A Car System, Inc., Bob Muhs took on the responsibility of providing services to both the Avis and Budget rental car brands. In his role with Avis Budget Group, Inc., Bob is responsible for all federal and state government relations activities for the Avis and Budget rental car companies which includes but is not limited to directing lobbying efforts before the United States Congress, the 50 states, Puerto Rico, Canada. Most of the concentration of government affairs activity for Avis Budget Group is in the domestic United States. In addition to directing lobbying activities, Bob is also responsible for oversight of all government inquiries. In addition to his role as directing the companies legislative affairs, Bob is responsible for managing the commercial litigation team of Avis Budget Group, Inc. as well, handling all commercial litigation matters for the company as well as threatened litigation matters and personally handles those matters which are class actions relating to policy practices and procedures. Furthermore, Bob serves as the Chairman of the Company’s Diversity Committee charged which reviewing and investigating each and every customer complaint which alleges discrimination to ensure compliance with the company’s “zero tolerance for discrimination” policy and is a member of the company’s overall Diversity Committee. In 2005, Bob was honored by Auto Rental News, the rental car trade publication, with its Executive Leadership Award. Bob serves as a Commissioner of the California travel and Tourism Commission and serves on the Commission’s Executive and Audit Committees, as the President of the Virginia Car and Truck Renting and Leasing Association, a member of the Board of Directors of the California Travel Industry Association. Bob also serves on the Board of Directors of Fueling California: A Consumer Alliance for Responsible Fuel Policy. Prior to joining Avis in 1994, Bob was in private practice in a small boutique law firm in Queens County New York. Prior to practicing law, Bob served as the Senior Regional Coordinator for the New York State Assembly Minority Leader and as a Legislative Assistant to the New York State Senate Transportation Committee. Bob is a graduate of Nassau Community College, St John’s University and Touro College, Jacob D. Fuchsberg Law Center and is admitted to practice law before the courts of the State of New York and in the United States District Court for the Eastern District of New York and admitted as an in-house counsel in New Jersey pursuant to the New Jersey rules of court.
ACRA Treasurer - Edge Auto Rental, Owner
William Harris has 35 years of experience in the car rental industry. Currently, he acts as the Chief Operating Officer and Co-Owner of Edge Auto Rental where he oversees the operations of the largest independently owned car rental business in New York City. Edge primarily services the entertainment industry, acting as a key player behind the scenes by providing customized cars and trucks for film equipment and production staff.
Previously, Mr. Harris started a U Save Auto Rental franchise, which he grew to six locations thusly putting the company on the map. Mr. Harris started his career in 1984 at a Ford Motor Company’s car rental unit, Franc.
The former race car driver is a vocal proponent for New York’s film tax credits, actively advocating for production incentives which increase job creation and small business development. He currently lives in New York City with his longtime girlfriend and two dogs.
ACRA Secretary - Enterprise Rent A Car, Vice President of Government and Public Affairs
Gordon Reel serves as Assistant Vice President of Government and Public Affairs for Enterprise Holdings, the most comprehensive service provider and only investment-grade company in the car rental industry. Enterprise Holdings operates Alamo Rent A Car and National Car Rental as well as its flagship Enterprise Rent-A-Car brand, and leads the car rental industry with more than a third of all airport business in the U.S. and Canada. Enterprise Holdings’ extensive network includes 7,800 neighborhood and airport locations worldwide. With annual revenues of $14.1 billion and more than 70,000 employees, Enterprise Holdings also owns and operates, through its regional subsidiaries, more than 1 million cars and trucks, making it the largest car rental company in the world measured by revenue, employees and fleet. Gordon oversees federal and state legislative activity – on behalf of all three brands – that relates to or affects the car rental, fleet leasing and car sales industries. He works directly with Enterprise’s local operating groups in the US and Canada to manage legislative and political issues as well as its lobbyists. Gordon also assists in managing Enterprise’s Political Action Committee. Prior to moving to Enterprise in July 2001, Gordon worked for the St. Louis Regional Chamber & Growth Association (RCGA), as the Director of Government Affairs, and also served in several capacities in the state legislature. Gordon is a St. Louis native and a graduate of the University of Missouri-Columbia’s School of Journalism. He lives in St. Louis with his wife, Elizabeth, and three daughters.
Michael L. DeLorenzo
International Franchise Systems, Executive Vice President
Michael L. DeLorenzo brings 45 years of car rental industry experience. Mr. DeLorenzo currently serves as the Executive Vice President of a combined car rental operation. He has developed and expanded regional car rental operations to multiple locations and thousands of vehicles. Additionally, Michael has experience supporting and working for legislative change for the car rental industry.
The Hertz Corporation, Vice President of Government Relations
Jim East is the new Vice President of Government Relations for Hertz. He is returning to the car rental industry after a nine-year absence. He held the same position for Vanguard Car Rental (Alamo and National) while it was owned by William Lobeck and Cerberus, leaving when the company was sold to Enterprise. During those nine non-car rental years, he was a self-employed consultant providing government relations strategies to corporations (American Airlines, Chesapeake Energy and a private real estate firm), non-profits and two Tulsa-based philanthropic foundations, the George Kaiser Family Foundation and the Tulsa Community Foundation. A native of Oklahoma, he graduated from Oklahoma State University, then worked for newspapers in Oklahoma, New York and Washington D.C. He also served as chief of staff to the Mayor of Tulsa for eight years. Jim’s wife, Kim Holland, is a former state insurance commissioner, and currently is an executive with the Blue Cross Blue Shield Association.
Fox Rent-A-Car, Executive VP Business Developement
Joe Knight entered the car rental business in 1970 with Ford and Lincoln Mercury, bringing to market the Sears Rent A Car System. He has held operations, fleet and administrative positions with Ford Daily Rent A Car System, Budget Rent A Car, Thrifty Rent A Car and USA Rent A Car. Knight founded and operated a car rental business consultancy firm called Car Rental Concepts, and provided fleet and financing programs to independent and franchisee operators for over ten (10) years. Knight has been involved with car rental industry Issues and representation since 1996. He has been awarded the President’s Award for Outstanding Contributions to the Industry by ACTIF in 2004, and received the 2007 Russell Bruno award for Outstanding Service to the Auto Rental Industry from ACRA. Since 2000, Knight has been the Executive Vice-President of Business Development for Fox Rent A Car. He has been on the board of ACRA since the association was renamed in 2005.
Fast Track Leasing, President & CEO
Co-Founded Fast Track Mobility in 2014 and has since been working full time leading the FTM team. Eric has more than 18 years of investment and management experience. He began his career as an Corporate Finance and Bankruptcy Attorney at Kaye Scholar, LLP focusing on structured finance, asset backed securitization, corporate financings and reorganizations. From 1999 to 2004, Mr. Rothman was SVP, Global Head of Structured Products for Assured Guaranty Corp., where he was responsible for developing various structured finance opportunities and launched their European Office in London. Following Assured, he was a Managing Director at UBS Securities, LLC where he was a Fixed Income Trader and Structurer and established four new business lines for the firm. In 2008, Mr. Rothman became President & Chief Investment Officer at The Zeus Organization, LLC a distressed debt buyer and workout group. He currently serves on the American Car Rental Association’s Mobility Task Force. Mr. Rothman received a Bachelor of Arts degree in Economics, from the University of Michigan and a Juris Doctorate, with Honors, from The Benjamin N. Cardozo School of Law.
Midwestern Wheels, Inc. d/b/a Avis and Budget Rent A Car System Licensee, President & CEO
Bill is a third-generation rental car operator of Midwestern Wheels, Inc. (MWI). MWI is a family owned rental car business that was started in 1958 with the Avis brand. Bill started his full-time role at his father’s company in 1985 following his graduation from Marquette University in Milwaukee, WI. At Marquette he earned a Bachelor of Science in Business Administration (BSBA), majoring in Finance with a focus in Economics. After taking on several roles in operations and following his father’s retirement in 1992, Bill became President and CEO of MWI. Since then, the company has grown in several markets throughout Wisconsin. Bill further expanded the company by adding the Budget Rent A Car brand in 2006 and the Budget Truck brand followed in 2008.
Bill is a member of the Avis Licensee Association and a voting member of the Avis System Advertising and Policy Committee and of the Avis System Advertising Trust and serves on several committees of same, supporting a high level of communication and support between licensee and licensor with a goal of mutual success.
Bill helped found and has been on the board of directors of the Wisconsin Car Rental Alliance (WICRA) since its inception in 1995 and served as the first President for six years and is the current Treasurer. The alliance has helped the rent a car industry in Wisconsin by protecting our businesses from burdensome regulations and restrictions on the sale of ancillary products along with curtailing the escalation of government fees imposed on our industry.
Budget Rent a Car of Atlanta, Birmingham, Memphis, Omaha, Kansas City, Wichita, Salt Lake City and Tupelo Avis Rent a Car of St. George and Cedar City, Utah and Elko, Nevada Vice President, Marketing
Jennifer currently serves as the Vice President, Marketing for A Betterway Rent-A-Car group, the largest car rental licensee in the United States, with more than 60 independently owned and operated Budget and Avis locations. She is second generation in this family owned company and works with her father, Roger Gelder, who is President. Interestingly, Roger was also President of ACRA many years ago. In addition to running the marketing department at Betterway, Jennifer is involved in all aspects of the business in an effort to plan for future succession.
Prior to joining Betterway in 2013, Jennifer spent 23 years in marketing and business management. She was with Strottman International, an agency specializing in marketing solutions and custom product development targeted to children and families, for 19 years. She managed the Atlanta operation which included the Chick-fil-A and Lowe’s accounts. Previous experience includes The Joey Reiman Agency in Atlanta and Tracy-Locke/DDB Needham in Dallas. Jennifer is a graduate of Indiana University. She resides in Atlanta, where Betterway is headquartered, with her husband and sons.
U-Save Car & Truck Rental, Vice President of Operations
Trey Breckenridge is the Vice President of Operations for U-Save Car & Truck Rental. U-Save, together with its subsidiary ARRC, has over 900 locations throughout the United States and is one of North America’s largest franchise car rental companies. Although primarily based in the United States, U-Save has international locations in Mexico, Europe, Latin America, and the Caribbean. In his role with U-Save, Trey and his team focus on developing innovative strategies to help independent franchise owners achieve their business goals as well as development of the U-Save brand domestically and internationally.
Mr. Breckenridge graduated from the Patterson School of Accountancy at the University of Mississippi earning a Bachelor of Accountancy in 1998 and Master of Accountancy in 2000. He currently serves as Board Member of the Patterson School of Accountancy Alumni Board. He is a Project Management Professional (PMP), Certified Internal Auditor (CIA), and Certified Fraud Examiner (CFE) with over 20 years of practical business and administration experience. He resides in Madison, MS with his wife, Ginny, and three children, Campbell, Carter, and Annie.
Sixt North America, Chief Operating Officer
Sixt is one of the world’s first and most successful auto rental companies. Founded in 1912 in Munich, Germany, Sixt started out with a fleet of just three vehicles, and has grown to a leading global provider with a presence in more than 105 countries with branches in over 4,000 locations.
Prior to joining Sixt in 2017, he spent nearly two decades immersed in North American rental car operations. Florence spent 18 years with Dollar Thrifty in the US, holding various leadership roles within operations, and eventually rising to become Area Director. In 2014, he transitioned to Hertz, where he was appointed as a Vice President of Airport Operations. Florence was then tapped by Car2Go to serve as Chief Operating Officer for North America.
Florence received a certificate in Executive Management from The Wharton School of the University of Pennsylvania, and earned both his MBA and Bachelor of Science in Business Management at the University of Phoenix in Phoenix, Arizona. In his downtime, Florence enjoys golfing, spending time with his wife, and visiting his children who attend university in Kentucky. Florence brings a passion for continuous improvement and operational excellence in every dimension of his role.
Sixt is always at the forefront of the car rental industry, it was the first car rental company with a website and the first to accept mobile reservations. Sixt cars are available in almost every major city and tourist destination worldwide, and at convenient locations such as airports, train stations, cruise ports, and hotels.
He lives with his wife in Ft. Lauderdale, FL where Sixt North America is headquartered.